POPIA act and privacy policy
Information Collection:
1.1. Personal Information: We may collect personal information, including your name, contact details, shipping address, and payment information, when you place an order or interact with our website. 1.2. Consent: By providing us with your personal information, you consent to its collection, use, and processing as described in this Privacy Policy.
Information Use and Purpose:
2.1. We collect personal information for the purpose of processing your orders, delivering products, providing customer support, and communicating with you about our services and promotions. 2.2. Lawful Basis: We process personal information based on the lawful grounds of contract performance, compliance with legal obligations, and our legitimate business interests. 2.3. Marketing Communication: We may use your personal information to send you relevant marketing materials if you have provided your consent. You have the right to opt out of receiving such communications at any time.
Information Sharing:
3.1. We may share personal information with trusted third parties, such as shipping companies or payment processors, to fulfil your orders and provide our services to you. These third parties are bound by confidentiality agreements and are only authorized to use the information for specific purposes related to our business operations.
3.2. Legal Compliance: We may disclose personal information if required to comply with applicable laws, regulations, or legal proceedings.
Data Security:
4.1. We implement appropriate technical and organizational measures to protect personal information from unauthorized access, loss, alteration, or disclosure. We regularly review and update our security practices to ensure your information is safeguarded.
4.2. Data Transfers: If personal information is transferred to a third party outside of South Africa, we will ensure that adequate safeguards are in place to protect your information as required by POPIA.
Your Rights:
5.1. You have the right to request access to, correction, or deletion of your personal information in our possession. We will make reasonable efforts to accommodate your requests, subject to legal obligations and limitations. 5.2. You have the right to withdraw your consent for the processing of your personal information at any time. However, withdrawal of consent may affect our ability to provide certain services to you. 5.3. You have the right to lodge a complaint with the Information Regulator if you believe that we have not complied with the provisions of POPIA.
Data Retention:
6.1. We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations. Cookies and
Tracking Technologies:
7.1. We may use cookies and similar technologies on our website to enhance your browsing experience and collect usage data. You can manage your cookie preferences through your browser settings.
Third-Party Links:
8.1. Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We recommend reviewing their privacy policies before providing any personal information.
Changes to the Privacy Policy:
9.1. We reserve the right to update or modify this Privacy Policy from time to time. Any changes will be posted on our website, and the revised policy will become effective immediately upon posting. If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us using the information provided on our website.